Customer Service Export Representative

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Role Overview

The Customer Service Export Representative is responsible for supporting export order management activities across the Life Science business. This role ensures accurate order processing, export documentation management, and timely customer support while collaborating with multiple internal teams to deliver an excellent customer experience. This position offers opportunities for professional growth for individuals who demonstrate strong customer focus, operational accuracy, and the ability to work effectively in an international environment.

Your Rol:
• Order Management: Process customer orders, quotations, and export transactions accurately and efficiently.

• Customer Support: Provide information regarding products, pricing, order status, shipments, and service inquiries.

• Export Documentation: Prepare and manage export documentation in accordance with country, product, shipping, and payment requirements.

• Issue Resolution: Investigate and resolve customer and distributor requests, escalating complex cases when necessary.

• Data Maintenance: Maintain customer master data, pricing information, and shipping conditions in applicable systems.

• Cross-Functional Collaboration: Partner with Sales, Supply Chain, Distribution, Regulatory Affairs, Trade Compliance, and Finance to ensure seamless order execution.

• Operational Support: Utilize reporting tools and internal systems to monitor activities and support daily operations.

• Continuous Improvement: Identify opportunities to improve processes and contribute to operational excellence initiatives.

Who you are:

• High School completed.

• More than 1 year on experience in Customer Service, Order Management, Export Operations, Customer Excellence, or a similar environment: focused in import/export operations.

• Advanced English proficiency required (C1-C2).

• Experience using CRM, ERP, and reporting tools; SAP experience is considered a plus.

• Ability to manage customer orders accurately and efficiently.

• Ability to prepare and maintain export documentation and customer records.

• Positive and solution-driven approach to customer interactions.

• Strong verbal and written communication skills.

• Ability to investigate issues and determine appropriate resolutions or escalation paths.

• Ability to prioritize workload and manage multiple requests simultaneously.

• Effective teamwork across functions and stakeholders.

• Willingness to identify and support process improvements. 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!