Customer Service Specialist

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Everything we do in Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

Your Role: 

• Handle and respond to customer enquiries through phone and e-mail.
• Maintain accurate records of orders, invoices and sales transactions on SAP and team's database.
• Coordinate the requested delivery quantity and delivery schedule with Supply chain.
• Efficiently process customer inquiries and purchase order requests and ensure high service levels and process consistency.
• Ensure all customer inquiries / issues/ complaints are resolved according to the company's process and procedures.
• Identify and escalates difficult and complect issues to team lead.
• Assist in sales closing activities, such as issuing tax invoices, verifying customer closing periods and finalizing sales orders.
• Collaborate with the finance department to reconcile any discrepancies or issues related to invoicing and payments.
• Generate reports on order status, sales performance as required.
• Other tasks assigned by your superior.

Who you are:

• 4 – 10 years of related experience in order management, sales support, or a related role.
• Associate's degree or Bachelor's degree
• Customer service experience in the electronics/ chemical industry preferred.
• Proficient in Excel and MS office experience preferred.
• Excellent written and verbal communication skills as well as the ability to follow instructions.
• Knowledge of SAP system in Sales and Distribution module is preferred.
• Knowledge of sales processing and understanding of order-to-cash cycle.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!