Project Support Manager (바이오/제약 산업군, 고객 응대 경험, 서울 근무)

여러분만의 특별한 재능으로 머크와 함께 마법을 펼쳐보세요!  

커리어 여정을 계속해서 탐험하고, 발견하고, 도전할 준비가 되셨나요? 커리어에 대한 열정으로 가득한 여러분처럼, 머크도 거대한 포부로 가득하답니다! 머크의 전 세계에 있는 구성원들은 과학 기술의 혁신으로 헬스케어, 생명과학, 그리고 전자소재 부문에서 사람들의 삶을 풍요롭게 만들고 있습니다. 머크의 구성원들은 한마음이 되어 고객, 환자, 인류, 더 나아가 지구의 지속 가능함을 위해 힘쓰고 있습니다. 그것이 바로 머크가 호기심 가득한 인재를 원하는 이유랍니다, 호기심은 모든 것을 상상할 수 있게 만드는 원동력이니까요.

This position offers a broad range of innovative products and services to biotech and pharmaceutical drug therapies businesses. Through dedicated collaboration with the scientific and engineering communities, and as one of the top three R&D investors in the life science tools industry, the organization serves as a strategic partner to customers and helps advance the promise of life science.

Your Role:

This role resides within Life Science Services (known to clients as BioReliance Contract Testing Services) in the Life Science division. The Project Support Manager role is within the Commercial Project Management department and is responsible for performing client-facing and administrative tasks essential to support incoming business from clients and the Commercial team (i.e., Project Management, Account Management, Orders Management). The remit of this role includes project onboarding of clients in the region, language and translation support where needed, and support of the Customer Excellence (Collections teams) in resolving client invoice queries.

Project Management support:

• Track, apply, and maintain permits and risk assessments (including GMO) for smooth transfer of shipments to and from BioReliance and client sites.
• Familiarize and train clients in the proper use of the general iNET system operation.
• Create iNet templates as needed and assist clients in completing the iNet submission.
• Manage a database of permits and maintain active status for all permits to support the business, especially for the BioReliance Singapore site.
• Work to relevant regulatory practices (i.e., GLP/GMP) where applicable.
• Run key admin reports to support the Director/Manager of Project Management where necessary (e.g., Monthly Order Booking Tracker).
• Send Change Control notifications to clients if required.
• Coordinate Biorepository management for clients as needed.
• Provide support to Project/Program Manager (PM) on larger projects.
• Assist PM with administrative tasks as required, such as LIMS (Laboratory Information Management System) information updates and BRIQS (which is communication tool with clients) C2C information updates.
• Support client meetings and conference calls as required.
• Provide support to organize document notarization for clients.
• Provide support for proposal/report generation and translation (if applicable).
• Backup fellow Project Support Manager’s territories during festivities and vacation periods.

Sample logistics support:

• Support sample import and export to BioReliance UK/US/Singapore sites where applicable.
• Coordinate and communicate with Customs/CIQ/forwarders/brokers on shipment arrangements and resolve issues that may arise during customs clearance.
• Understand trade compliance, support the preparation of shipping documentation, and communicate with customers and relevant parties to ensure smooth transitions from contract signature to sample arrival at the test site.

Payment and invoices support:

• Enter and manage billing representative information. Work with clients to ensure their billing information is correct at onboarding and regularly check for accuracy for existing clients.
• Prepare supporting documents such as local language cover letters (where applicable) as supplemental information to contracts and invoices.
• Provide administrative support, including understanding the payment process to assist clients with payments.
• Collaborate with various stakeholders (OM, PM, AM, and Collections team) to resolve client invoice queries/issues (i.e., overdue invoices) and ensure a healthy order-to-cash cycle with a focus on reducing aged receivables.
• Support the Sales team in applying for new or revised client credit ratings and update SFDC accordingly.

Who You Are:

• Bachelor’s degree or more
• Industry: life sciences sector, specifically within biotech and pharmaceutical industries
• 1-3 years of client-facing experience (must have)
• Strong verbal and written communication skills
• Basic skills in applicable computer programs (Microsoft Word, Microsoft Excel, Microsoft Teams)
• Good information management skills
• Ability to exercise good judgment.
• A proactive approach to all aspects of customer service
• Effective and collaborative team player
• Strong ownership of client programs/projects, along with project management and account management skills
• Experience with database maintenance.
• Good documentation practices
• Fluent language competency indigenous to the country of employment and English

머크는 구성원들에게 아래와 같은 혜택을 제공하고 있습니다. 머크에서는 모두 호기심을 바탕으로 서로 다른 배경과 가치관, 그리고 경험을 가진 다양한 구성원들과 함께 성장할 수 있습니다. 머크는 다양성을 소중히 여기며, 이를 통해 탁월한 성과와 혁신을 이끌어내 과학 기술의 발전에 공헌하고 있습니다. 머크는 구성원 모두 본인만의 속도로 발전하고 성장할 수 있도록 커리어 개발의 기회를 제공합니다. 머크의 구성원들은 서로 돕는 건강한 기업 문화를 조성하고 있습니다. 머크에서 여러분만의 특별한 재능으로 인류의 진보를 실현하는 마법을 펼쳐보세요!

다양성으로 가득한 머크의 구성원이 되어주세요!