Head of Technical & Scientific Solutions APeC

Job Title: Head of Technical & Scientific Solutions, APeC 

Position Summary
The Head of Technical & Scientific Solutions (TSS) for the Asia-Pacific excluding China (APeC) region will report to the Head of Commercial Process Solutions. This role will lead a dynamic team of engineers and scientists to ensure robust operations in clinical and commercial-scale biopharmaceutical manufacturing, utilizing Millipore Sigma’s and company's best-in-class products, technologies, and processing systems, including M Labs within the region. The successful candidate will collaborate with internal stakeholders to effectively address customer needs, including technical inquiries and product quality complaints, in a timely manner. Additionally, they will develop and implement strategies to differentiate against competitors, enhance customer satisfaction, and improve operational efficiency.

Key Accountabilities

Strategic Impact

• Drive the adoption of Millipore Sigma/company's products, facilitate competitive conversions, and seed wins to ensure business growth and market leadership.
• Enable both customers and internal partners to achieve their objectives through effective resolution of inquiries and complaints.
• Defend Merck’s position in front of customers while providing strategic insights into customer programs and plans.

Scope of People Responsibility

• Manage, coach, and mentor a diverse technical team, including people managers, within an organization of 60 personnel for APeC excluding China.
• Foster a climate of Health, Inclusion, and Diversity (HIC and DE&I) within the organization.

Cooperations

• Collaborate with regional commercial organizations, global TSS peers, R&D, Franchise, Field Service, GSA, ISCO, and Quality Teams.
• Engage with external stakeholders, including customers, industry forums, associations, conferences, and regulators.

Education / Work Experience

• Minimum of a B.S., M.S., or PhD in Chemical Engineering, Biotechnology, or a related engineering/science discipline.
• At least 15 years of experience in biopharmaceutical technical roles in manufacturing, pilot, or lab-scale environments, preferably in customer-facing positions.
• Proven industry experience and technical knowledge, including people management and leadership skills.
• Fluent in English, both written and spoken.

Essential Competencies & Experience

• Drives for Results: Takes ownership and consistently delivers on targets and commitments. Sets ambitious goals, maintains high expectations, and drives performance and outcomes. Executes on defined strategies.
• Thinks Strategically: Possesses bold, innovative ideas and can make trade-offs to balance short- and long-term ambitions. Customer-focused, future-oriented, and solution-driven.
• Strong experience in scaling and implementing biopharmaceutical processes.
• Demonstrated leadership in managing projects with multiple workstreams and diverse stakeholder groups.
• Proven transformational leadership in driving change management within large and diverse teams.

Preferred Competencies & Experience

• Technical mastery of one or more bioprocess applications, including process requirements, best practices, and industry standards.
• Experience managing within a matrix organization.