Senior Regional Account Manager

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Everything we do in Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

Your Role:

Th Senior regional Account Manager will be responsible for the account management of a large, global semiconductor customer for the Planarization Business Field. The role is responsible for all aspects of our commercial engagement with the customer including development of account plans, achieving annual revenue and profitability goals, opportunity and growth plans, relationship management and ongoing customer support and satisfaction improvement. Working in full alignment with the broader business team including Marketing, Asset Management, Operations, Quality, Supply Chain, Finance, Customer Service, and Legal, the Senior Regional Account Manager will coordinate all interactions with the customer ensuring the Planarization Business Field presents a consistent face to the customer and that the organization is aligned to achieve business objectives. Position will require close alignment with all other Business Fields who also work with the same customer for other product lines. Maintaining alignment across business fields employing aligned approaches and strategies.

This role is to be located in Singapore, reporting to the Planarization Global Sales Director.

Principal Accountabilities

• Develop and implement account strategies with concrete objectives and actions, including detailed assessments of growth opportunities, aligned with the Planarization business strategy.
• Establish and maintain critical relationships with customer decision makers across multiple functions, across the countries including technology, process, quality, and commercial areas.
• Be the customer advocate back into the appropriate business units and coordinate activities of internal cross-functional teams, to drive sales opportunities, improve quality, sustain business continuity, and drive customer initiatives to successful closure.
• Negotiate pricing and contract terms for new and existing business.
• Lead new business/customer bid package (pricing, specifications, stocking capabilities, supply chain etc.) negotiation and internal alignment to meet customer expectations and deadlines.
• Maintain detailed documentation of sales opportunities and pipeline status to ensure programs are progressing in line with business goals.
• Obtain customer forecasts and ensure internal company forecast tool for product supply is updated per requirements.
• Lead change notification and change implementation efforts with customer whilst influencing and ensure organization is meeting customer change management requirements.
• Lead internal functions to ensure that we meet and exceed customer expectations on product delivery, quality, supply chain, and continuous improvement.
• Use business and financial skills to synthesize and analyze data in support of making business decisions.
• Move work forward by effectively managing ambiguity, eliminating non-value-added work, and removing obstacles.
• Drive organization to provide prompt and thorough responses to customer quality/supply assurance complaints and be the face of the organization to present and close with customer.

Who you are:

• Bachelor’s degree in a science or other technical discipline.
• 10+ years of Sales or marketing experience.
• Experience in the semiconductor industry (or equivalent), of semiconductor chip makers in R&D/Engineering team or CMP Slurry chemical industry or CMP tool industry for semiconductor area
• Strong understanding of Chemical or Engineering principles.
• Experience of CMP area like tool or process development
• Demonstrated track record of relationship building and strong customer facing skills working in demanding customer environment.
• Strong communication skills and proven cross functional team leadership required.
• Experience managing, balancing, and influencing priorities of both the company and customers.
• Experience working in a fast-paced, technology-centric environment.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!