Business Analyst

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Everything we do in Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

YOUR ROLE-

This Business Analyst Role is the CRM representative of Semiconductor Business Units. The role requires  interaction with multiple key stakeholders including: IT teams, other BU representatives, BU management, CRM key users and internal CE team members. This role is the contact point to the SFDC CRM sytem and  takes the responsibility for the oversight, planning, monitoring, maintenance and control of the CRM to ensure that it supports the organization to deliver on strategic objectives. The role is an important player to enhance standard process of ELEC, guardian of process standardization and be assertive to reject on customizations that can break the sustainability of ELEC CRM KPI and processes.

Key activities include:

• Project management of any new requirement / changes to the CRM in collaboration with BU teams
• Lead and support business analytics related improvements around CRM
• Administration of permissions and user management (including licenses)
• Create and maintain reports and dashboards and be the point of contact for (key) users on supporting request
• Requires a good understanding of sales operations processes and analytics
• Contribute actively in any CRM related projects where relevant
• Communicate effectively at all levels within the organization
• Communicate future salesforce releases and enhancements
• Manage key user community and engage key users whenever possible in advance when there is a new process / change coming up for the organization
• Ensure data stored and captured are clean and accurate
• Ensure the organization (data provider / analyst) have the same understanding of terms and KPIs
• Create training modules and documentations and provide training to teams, including keeping materials up-to-date
• Work flexibly in response to organizational change and development of best practice
• Work during unsocial hours are required to meet the needs of work

Who you are-

• Bachelors of Science &/or Bachelors in Business Administration
• MBA Preferred
• MS Office Proficiency
• Salesforce.com Experience preferred

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!