IT Service Delivery Manager

Operating within our IT department, this position will be responsible to manage and deliver projects and application portfolio in Marketing & Sales, commercial, sales distribution business operation across all divisions in an innovative, robust and stable way.  

This role is expected to build a collaborative partnership with business key users, provide an effective / stable / sound IT landscape to business in M&S domain. 

He/She will be the M&S App Tech IT representative in Japan responsible to manage the existing Application portfolio, M&S commercial projects & digitalization opportunities by identifying and executing on consolidation and rationalization global solutions to the regional/local market.  

He/she should have senior project management skills, application design experience, M&S business process knowledge and experience to be credible by all layers of the organization and expected to work beyond bellowing accountabilities. 

Key Responsibilities 

• Translate Solution Design according to strategic architecture and configuration 

• Recommend improvements to existing applications as necessary, e.g. to improve performance 

• Proactively check demands against global strategies and IT standards – consider local go-to market approach 

• Technology advisor for Data platform and Analytics platforms such as AWS, DWH, Snowflake and Qlik. 

• Management of technical projects, studies and pilot studies. 

• IT Application Management 

• IT Project Management 

• Internal/external Audit Management 

Key Skills 

• Knowledge in the Japan commercial pharmaceutical market (Required, if strong technical background, then this could be Desired) 

• Solid Knowledge in cloud data engineering and solution architecture, such as AWS, Snowflake

• Strong knowledge of industry standard cooperates system architecture, and able to give advice regarding possible improvements.

• Excellent ability, great knowledge in IT Application Management processes and methodologies

• Understanding of IT Security governance & Quality standards

• Excellent communication, team collaboration and problem-solving skills

• Ability to support internal/external audit relevant application system 

• Management skills for both local and global IT vendors.  

• Knowledge of CRM applications (VEEVA, SFDC), analytics platforms (Qlik, Tableau) (Desired) 

• Experience in Agile Development Frameworks (Desired) 

• Work on multiple critical tasks simultaneously in a pressure environment. (Desired) 

• Knowledge in multi-channel marketing using digital channels will be a plus (Desired) 

Experience 

- 5+ years of experience in pharmaceutical IT department/project (Pharma industry IT project experience in consulting or IT vendors are also considered).

- 5+ years of experience working in international and diversified organization

- 5+ years of experience in IT Project management 

- 5+ years of experience with global IT project Japan rollout

Certification 

- Bachelor’s degree in Management Information Systems or Computer Science (Desired) 

- PMP certified (Desired)  

- ITIL certified (Desired)