Medical Information Specialist / Biopharma(Tokyo)
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.
As a vibrant science and technology company, we believe in science as a force for good. We make a positive difference on millions of people´s lives every day.
メルクは、ヘルスケア、ライフサイエンス、エレクトロニクスの分野における世界有数の企業です。サイエンスとテクノロジーへのあくなき探究から生まれる革新的な製品・サービスで人々の豊かな暮らしを創造します。
メルクグループジャパンについて、こちらをご参照ください。
Department: HC-IF-JBA Medical Information
Report to: Head of Medical Information
PURPOSE OF THE ROLE
The mission of Medical Information is to contribute to maximizing patient benefits by providing appropriate medical information. To achieve this mission, the Medical Information Specialist collaborates with the Medical Information Manager to carry out all activities related to scientific and medical information communications with internal and external customers, based on agreed quality, time, and budget. They also provide customers with the latest information published in journals and other sources.
All relevant tasks are conducted in accordance with applicable policies, Standard Operating Procedures (SOPs), work instructions, related tools, and local regulations.
Additionally, the Medical Information Manager receives timely updates on the progress of medical information activities and resource planning and forecasting related to tasks.
役割の目的
私たちのメディカルインフォメーションの使命は、適切な医療情報を提供することで患者の利益を最大化することに貢献することです。この使命を達成するために、メディカルインフォメーションスペシャリストは、メディカルインフォメーションマネージャーと連携し、内部および外部の顧客との科学的・医療情報のコミュニケーションに関するすべての業務を、合意された品質、時間、予算に基づいて実施します。また、顧客に対して、ジャーナルなどで発表された最新の情報を提供します。
すべての関連タスクは、適用されるポリシー、標準作業手順(SOP)、作業指示、関連ツール、および地域の規制に従って実施されます。
さらに、メディカルインフォメーションマネージャーには、医療情報活動の進捗状況やタスクに関するリソース計画・予測について、タイムリーに情報を提供します。
KEY TASKS & RESPONSIBILITIES
■KEY TASKS
- Collect medical/scientific information regarding company products and respond promptly to inquiries and requests from internal and external stakeholders.
- Provide medical information on our products and act as the local main point of contact for medical information.
- Based on collected insights, create LRD and FAQs for MBJ products for relevant stakeholders, including the call center and sales representatives.
- Manage external call centers and vendors for patient support programs.
- Acquire in-depth knowledge of specific therapeutic areas and manage knowledge. Additionally, provide updates on the latest scientific information (e.g., the latest information published in journals).
- Create and revise scientific and medical educational materials such as the "Proper Use Guide," "Interview Form," and "Kusuri-no-Shiori" for MBJ products.
- Create and revise patient materials for MBJ products.
■RESPONSIBILITIES
- Report adverse events and product complaints to ensure local patient safety and quality. Conduct regular reviews of reports from the call center.
- Ensure compliance with all relevant internal and external regulations to protect the company's reputation and prevent allegations.
- Provide the company with up-to-date scientific information in response to internal requests.
- Drive awareness of medical information among internal stakeholders and external customers.
- Analyze medical information inquiries and prepare regular insight reports for internal stakeholders.
- Complete tasks requested by the manager in Japan and the Country Medical Director.
- Advance discussions and build consensus across the business and with external parties.
EDUCATION/LANGUAGES
- Science/pharmacy degree preferred; other professional and/or advanced degrees considered, depending on relevance and years of experience.
- Native level in Japanese.
- Good English ability to read and write.
PROFESSIONAL SKILLS & EXPERIENCE
- A minimum of 3 years of experience in medical-related roles, the healthcare industry, or clinical experience.
- Cross-functional communication skills.
- Project management abilities and flexibility towards diverse tasks.
PERSONAL SKILLS & COMPETENCIES
• Works collaboratively as a team player, encouraging others and building a strong team spirit.
• Excellent communication skills, with the ability to adapt flexibly to cultural differences and expectations.
• Demonstrates enthusiastic and credible leadership, possessing advanced influencing and negotiation skills.
• Results-oriented with a strong focus on high quality and meeting deadlines.
• Highly self-motivated.
職務内容:
- 会社製品に関する医療/科学情報を収集し、社内外の関係者からの問い合わせやリクエストに迅速に対応する。
- MBJ製品に関する医療情報を提供し、医療情報のローカルな主要連絡窓口として機能する。
- 収集したインサイトを基に、コールセンターや営業担当者を含む関連ステークホルダー向けに、MBJ製品のLRDおよびFAQを作成する。
- 外部コールセンターや患者支援プログラムのベンダーを管理する。
- 特定の治療領域に関する深い知識を習得し、知識管理を行う。また、科学情報の最新情報を提供する(例: ジャーナルで発表された最新情報など)。
- MBJ製品の「適正使用ガイド」、「インタビューフォーム」、「くすりのしおり」などの科学的・医療教育資料を作成・改訂する。
- MBJ製品の患者向け資材を作成・改訂する。
業務責任:
- 有害事象報告と製品苦情の報告を行い、ローカルの患者安全および品質を確保する。コールセンターからの定期的な報告のレビューを実施する。
- 会社の評判を保護し、告発を防ぐために、すべての関連する内部および外部の規制に準拠する。
- 内部のリクエストに応じて、会社に最新の科学情報を提供する。
- 内部のステークホルダーおよび外部顧客に対して、医療情報の認知を促進する。
- 医療情報の問い合わせを分析し、内部ステークホルダー向けに定期的なインサイトレポートを作成する。
- 日本のマネージャーおよびメディカル本部長(Country Medical Director)からの要求されたタスクを完了する。
- ビジネス全体および外部関係者との間で議論を進め、合意を築く。
Recruiting Contact: Maiko Yamasue
Register now to our new Talent Zone! It is a great way to stay connected, learn more about our company, career opportunities and events! Even you have no plan to apply a position now, please feel free to register to be visible to our internal recruiters and stay in touch for future opportunities.
メルクグループのタレントゾーンにご登録ください!メルクのポジションにすぐに応募予定のない方も登録可能です。
メルクグループと、メルクにおけるキャリアオポチュニティーについて、理解を深めるいい機会を是非ご活用ください!
Talent zone link: https://careers.vibrantm.com/global/en/jointalentcommunity
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
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