Customer Excellence Expert Surface Solutions (all genders)

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your role:
As part of the Customer Excellence team for the Europe North-East of Surface Solutions, you take care of the entire Lead to Order and Order to Cash processes to ensure customer’s satisfaction. The Surface Solutions Business Unit is subject to a planned divestment to the company Global New Materials International (GNMI) as of August 1st 2025.This role will be part of the divestment. GNMI is headquartered in China. Surface Solutions is planned to become a standalone business under GNMI ownership. In this context, a fully-fledged, dedicated Finance function for Surface Solutions needs to be build-up. 
Main tasks are amongst others, samples coordination, order entry, customer account maintenance, price & availability checks, management of your customers and Key Accounts.
You proactively communicate shipping dates and work on service complaints and sales inquiries. You are a key interface between our domestic customers in Poland and our internal stakeholders such as supply chain, logistics, sales and manufacturing sites. An eye for detail and a high dedication to quality and data accuracy make you an essential part of the customer experience with our company. Besides taking ownership of your day-to-day tasks, you are always looking for ways to optimize our processes and services and are eager to share these ideas with your team and management.

Who you are:

• Open & flexible mindset as well as able to successfully work in a global setup
• Experience with SAP, Salesforce (SFDC), Microsoft Office and Customer Service or Commercial Support of min. 1 year
• Polish native speaker and fluent in English
• Familiarity with master data management principles or cash collection processes are a plus

Your main benefits:

• Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card  
• Work-Life balance: Enjoy additional paid days off, flexible working hours.
• Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.
 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!