Customer Care Advisor with German (all genders)

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role can be done in a hybrid working model.

Your role:

As our Customer Care Advisor you will be responsible for receiving and answering all national and international customer inquiries in first-level support, which concerns the entire company. That will include analyzing customer inquiries and, depending on the subject area and topic, direct processing or forwarding to the appropriate contact person. The communication on the phone will be up to 90%. In this role, you will additionally be accountable for e-mail and chat communication, maintenance, and use of up-to-date databases to provide vital information to the customers. You will also be responsible for the maintenance of the medical-scientific database (side effect reports, medical-scientific questions regarding company drugs, product complaints, inquiries regarding clinical studies) and for the front office from the Technical Service Center Receiving incoming inquiries, malfunctions, orders and queries by phone and e-mail and creating a service order in ServiceNow.

Who you are: 

• Proficiency in German language and good English language skills.
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
• Min. 1 year of experience in customer service area; experience in Shared Service Center will be an advantage.
• Ability to handle work under pressure, flexibility, high work ethic and professional netiquette.

Your main benefits:

• Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card  
• Work-Life balance: Enjoy additional paid days off, flexible working hours.
• Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!