Employee Care Advisor (Italian & French or Spanish) (all genders)

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role can be done in hybrid model: 2 days from Wroclaw office per week.

Your role:

As an Employee Advisor, you will serve as the key ambassador of our employee experience, being the first point of contact for HR-related matters for managers, employees, external candidates, and HR business partners. You will identify customer needs, clarify information, research issues, and provide effective solutions or alternatives throughout the employee lifecycle. Handling complex inquiries over the phone, chats and requests in the customer's native language, you will also manage queries received through digital channels, resolving most and escalating others as needed. Your role includes continuously improving our manager and employee self-services. You will ensure accurate input of employee data into our core HR system, Employee Central, and focus on delivering high-quality services within defined SLAs and KPIs. If you are passionate about HR, excellent at problem-solving, and committed to outstanding customer service, we would love to hear from you. Join us and help shape the employee experience at our company.

Who you are:

• Fluent in Italian (C2) and English and French or Spanish.
• 2+ years of experience in Shared Service Center and/or Call Center is an advantage.
• Experience in Human Resources topics across the employee lifecycle is a plus.
• Strong phone and verbal communication skills with active listening.
• Customer-focused, pragmatic problem-solving, and tech-savvy mindset with adaptability to different personality types.
• Ability to organize time efficiently, prioritize work, and concentrate on key tasks.
• Results-oriented person with proactive attitude.

Your main benefits:

• Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card  
• Work-Life balance: Enjoy additional paid days off, flexible working hours, and a hybrid working model.
• Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Privacy notice: Information on how we process your personal data can be found at: https://www.merckgroup.com/en/privacy-statement.html

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!