Employee Care Advisor with German

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This job can be done in hybrid model: 2 days per week from office in Wroclaw.
Your role:
As our Employee Care Advisor, you will be a key ambassador of our employee experience and the first point of contact and expert on HR-related issues and tasks for our clients - managers, employees, external candidates and HR business partners. You will identify customer needs, clarify information, research each issue and provide solutions and/or alternatives across the employee lifecycle from hire to exit.
You will handle complex telephone enquiries in the client's native language. You will also screen and qualify questions received through digital channels, answering the majority and escalating cases requiring in-depth expertise to the appropriate teams. To continually improve, streamline and simplify our manager and employee self-service, you will manage and maintain our HR knowledge base. This will involve reviewing, challenging and improving knowledge articles aimed at explaining our HR products and processes to our customers.

Who you are:

• Fluency in German and English is essential. Any other European language is an advantage (e.g. Italian or Spanish).
• Previous experience in a shared service centre (e.g. payroll, HR administration or any HR related position) is required
• Customer service experience, ideally in a first contact centre environment
• Experience of HR issues across the employee lifecycle (preferably German market) is highly desirable, but full training will be provided
• Ability to multi-task (handle multiple activities at the same time)
• Ability to structure your daily work 
• Solution and customer satisfaction driven

Information how we process your personal data for recruitment purposes, you will find on registration form in our Recruitment Portal.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!