Global Service Management Expert (all genders)

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your role:

Are you ready to join a dynamic team that values innovation and excellence while putting our internal customers first? We have an exciting opportunity for a Global Service Management Expert! In this key position, you’ll lead projects that enhance customer interactions and work closely with cross-functional teams to create a customer-focused culture. Your primary responsibility will be to drive the strategy for our Service Management and Customer Engagement platforms, including our ticketing system. You’ll manage complex global projects related to Service Standards, from defining goals to implementing and evaluating solutions. Plus, you’ll maintain and update Service Standards for all Customer Engagement Platforms and build strong relationships with key stakeholders to ensure their needs are met. This role offers great opportunities for growth and a clear career path in a supportive environment.

Who you are:

• Bachelor’s degree in a relevant field (e.g., Business, Communication, IT)
• At least 5 years of experience in customer engagement, service management, or a similar role, preferably in a GBS environment.
• 5-10 years of experience managing projects.
• Familiarity with ServiceNow.
• Minimum of 5 years working in diverse international teams, successfully interacting with multiple departments and external partners.
• Proven success in implementing effective customer engagement strategies and technological solutions.
• Fluent in English.

Your main benefits:

• Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card  
• Work-Life balance: Enjoy additional paid days off, flexible working hours, and a hybrid working model.
• Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!