Training & Development Specialist (All genders)

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed 

YOUR ROLE: 

Join our dynamic Customer Service team as a Global Training Specialist! In this hands-on role, you will design, deliver, and champion onboarding and continuing education programs for our Customer Service teams. You will shape our training curricula, manage learning materials, and track monthly success metrics to ensure alignment with global quality standards.

Based in our local hub with minimal travel, you will collaborate closely with cross-functional partners and HR to build impactful system and soft-skills training. Your work will directly empower our teams, drive operational excellence, and foster a vibrant culture of continuous learning. Ready to make a real impact on our customer experience? Let’s build the future of training together! 

WHO YOU ARE:

• Minimum of 2+ years of experience working in a customer care, customer support, or call center environment. 
• Strong hands-on experience in curriculum design, content development, and training delivery. 
• Proven proficiency in managing and tracking training records within Learning Management Systems (LMS) or HR tools. 
• Demonstrated ability to mentor, coach, and motivate team members across all organizational levels. 
• Solid knowledge of customer support principles, operational workflows, and soft-skills training methods. 
• Excellent presentation, communication, and relationship-building skills with high proficiency in Microsoft Office applications. 
• Strong organizational skills with a proven track record of managing multiple priorities and meeting deadlines. 
• Bachelor’s degree (BSc/BA) is highly desirable. 

 
YOUR MAIN BENEFITS: 

• Health and well-being: As part of your benefits, get access to private medical care, life insurance, and sports card, and receive a prepaid lunch card. 
• Work-Life balance: Enjoy additional paid days off and flexible hours. 
• Learning and Development: Take advantage of co-financing language courses, training, and certifications as well as other development opportunities. 
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection. 

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal. 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!